Today you will

• learn when to send an email and when a chat message is fine
• write an email with a subject, a greeting and a sign-off
• attach a file and send a real practice email

Warm-up

When did you last send a real email, not a chat message? Who was it to? Would a WhatsApp have felt wrong?

Use email when something real is at stake. A DM or chat is fine for everyday things.

To is the person who must act. Cc is a copy that everyone can see. Bcc hides addresses, which is safer for big groups.

The subject line is a short label that says what the email is about.

A zip file packs several big files into one, so they fit in one email.

Example

Aoife emails a café manager about her baking project, with her teacher in Cc.

You will sort eight real situations, like a Work Experience enquiry or a quick message to a friend. Use the cards in the box below, then talk about your choices with a partner.

Common issues

• If you can't find the attach button, look for the paperclip icon near the message.
• If the file is too big to send, attach one small file from {{code:03_documents}} instead.
• If an address is in the wrong field, move it before you press Send.
• If your screenshot is unclear, open the email in Sent, not Drafts, and take it again.