You already know how to spot a shaky online shop before you buy. Today you turn a bad online buy into a plan you could actually use, write that plan for your portfolio, and add one consumer clause to the class charter.
Have your digital safety charter from Lesson 48 open: today it gains a consumer clause.
Three terms matter when something goes wrong after you buy online:
| Term | What it means for you | Real example |
|---|---|---|
| Consumer rights | You can insist on a fix, a replacement, or your money back when an item is not as described | Trainers arrive damaged or not as described: repair, replacement or refund under Irish consumer rules |
| Chargeback | Ask your bank or card provider about reversing a payment when the shop will not help. They will tell you if your payment type qualifies and what evidence they need | Card payment to a silent seller: ask your bank with the order email and photos |
| Reporting route | Pick the route that matches the harm: the shop first, then your bank, then a consumer rights body or the Gardaí | A consumer rights body for unfair trading; the Gardaí for fraud |
The exact fix depends on the case. Citizens Information explains your rights in detail; this lesson gives the practical first moves.
Worked example. Aoife ordered trainers from an online shop she had never heard of after a social ad. They arrived with a split sole. She emailed twice with photos; no reply. She then: (1) saved the order email, the ad, and the photos; (2) asked her bank about a chargeback; (3) reported the seller to the ad platform; (4) checked Citizens Information for her next steps. Your plan today takes the same shape, for a different problem.
Work through each consumer situation below. Choose what you would actually do, then read the prompts that follow. There is no score. The goal is to feel the difference between a move that fixes the problem and a move that stalls it.
A solid order of moves (use this to judge your choices):
This is your Communication Portfolio piece: a written Consumer Rights Action Plan someone could follow if a buy went wrong. Write one plan for the missing delivery, or for a problem of your own, and add one consumer clause for the Lesson 48 digital safety charter.
Charter stem: turn one move from your plan into a rule the whole class could keep.
In class: finish one ordered plan with a named reporting route and one charter clause. Mark tools are a quick self-check beside your draft, not a full second write. Polish and word count can finish before next lesson.
Copy the plan into your portfolio folder as m2_l50_consumer_action_<your-initials>. Then add your clause and its why sentence to your KA2 pack from Lesson 48, under the heading Charter amendment.
Talk this through with the person beside you, or sit with it for a minute on your own.
Which reporting route would you actually use first if a real online buy went wrong this week, and what one piece of evidence would you make sure you kept from now on?
If you want to keep the thought, put a few lines in your Reflective Journal after class.
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