Computer Skills
Beginner
60 mins
Teacher/Student led
+80 XP
What you need:
Chromebook/Laptop/PC or iPad/Tablet

Email Essentials: the Formal Register in a World of Dms

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    1 - Introduction

    Welcome

    You already send hundreds of messages a week on WhatsApp, Snap, and Instagram DMs. Email is different: it is how employers, Citizens Information, apprenticeship boards, Intreo, and half the working world will get in touch with you for the rest of your life. The way you write an email tells the reader whether you take them seriously, before they read a single line of the body.

    By the end of this lesson, you will be able to:

    • Use To, Cc, Bcc, Subject, Body and Signature correctly in a formal email
    • Write a subject line that actually gets opened and match tone to the audience
    • Attach files to an email and bundle several files into a .zip

    Warm-up

    Think about the last text you sent a mate. If you pasted that exact message into an email to a Work Experience supervisor you had never met, what would they assume about how seriously you were going to take the placement? Now flip it: imagine you run a local café and someone texts you 'hiya can i come in mon for work??'. Would you bring them on? The same words in the wrong register tell the reader the wrong story about you.

    2 - Key Concepts

    Five pieces make up every formal email. If any one of them is missing or wrong, the email looks amateur regardless of what you are actually saying.

    ConceptWhy it mattersExample
    To / Cc / Bcc — To is the main recipient, Cc is a visible copy, Bcc is a hidden copyPicking the wrong one either exposes email addresses you should not have shared, or signals something to the main recipient you did not mean to signalEmailing a Work Experience supervisor with your teacher in Cc says 'my teacher is watching this exchange'; putting the teacher in Bcc hides that from the supervisor
    Subject line — the one line the recipient sees in their inbox list before they open anythingA vague or blank subject gets skipped or buried, especially by busy employers and officials who get 100+ emails a day'Work Experience placement, confirming start date 14 Nov' gets opened; 'hi' does not
    Formal register — complete sentences, proper greeting, no emoji, no text-speak, no u or tmrAn employer reads WhatsApp-style email as 'this person will not take the job seriously', even subconsciously'hiya will i be in tmr??' vs 'Dear Ms Walsh, could you confirm whether Tuesday is still suitable for me to start?'
    Attachment & .zip — files added to the email; .zip bundles several files into oneMost email servers cap attachments at around 25 MB, and a wall of loose files looks messy; .zip fixes bothSending your CV, cover letter, and a reference as application_docs.zip is one click to attach and one click for the employer to download
    Signature — your full name, role, and contact at the bottom of every emailThe reader should know who you are without scrolling back up to your email address, which they probably cannot even seeAoife Byrne | LCA Year 2 | 087 xxx xxxx — three lines that answer 'who sent this?' in one glance

    Worked example of a subject line

    Compare these three subjects for the same email (a student asking a local hair salon if they can do Work Experience there):

    • Bad: hi. Tells the reader nothing; likely skipped.
    • OK: Work Experience question. Specific enough, but the reader has to open it to know if it is urgent.
    • Good: Work Experience enquiry, LCA student, two weeks in March. Reader knows exactly what is being asked and can make a decision in the inbox.

    The rule: a good subject line could replace the email body and still be useful on its own.

    3 - Step-by-step Task

    Compose a practice email to a fictional Work Experience supervisor (Ms Walsh) confirming a start date, with one short document attached. At the end there is a short bonus section that shows how to bundle several files into a .zip when you need to send more than one.

    4 - Common Issues

    Common Issues

    Things that regularly go wrong when students send their first real emails. Skim this before you send.

    IssueSolution
    The email bounces back: 'message too large'Most email providers cap attachments at around 25 MB. Bundle files into a {{code:.zip}} (which compresses them), or upload the file to your cloud storage and paste a share link in the email body instead.
    I clicked Reply All by accident and my reply went to the whole classCheck whether you meant {{btn:Reply}} (one person) or {{btn:Reply All}} (everyone on the original email) before you click. If it happens, send a short follow-up apologising. Do not ignore it.
    Autocorrect changed the recipient's name or a key wordProofread the greeting and the first line after writing the body. 'Ms Walsh' often gets changed to 'Ms Welsh' on phones; 'your' becomes 'you're'. Fix before sending.
    The recipient says they never got the emailCheck your {{btn:Sent}} folder first: if it's there, the email left your outbox. Ask the recipient to check their spam/junk folder. If it's not in Sent, check that the address is spelled correctly and try again.
    My {{code:.zip}} is still too big to attach{{code:.zip}} only compresses a little for photos and PDFs (they're already compressed). For large files use a cloud share link instead, or split the {{code:.zip}} into two.

    5 - Independent Practice

    Independent Practice

    Your goal: Use the formal email register you just practiced to send a real message that someone will actually take seriously, because across your Work Experience placements, apprenticeship enquiries, and any contact you make with Citizens Information or a local employer, these emails are what people judge you on before they ever meet you.
    Time:~15 minutes
    Task: Compose and send a real email from your school account to someone connected to your Something Real project, such as a classmate who needs the same information, a teacher who can give you feedback, or a real contact tied to your project. Attach one relevant file from your {{code:Digital_Portfolio}} folder, like your proposal, budget, or a reference document. After sending, open your Sent folder and take a screenshot of the email: on Windows press {{kbd:Windows+Shift+S}} to open Snipping Tool and drag over the area, on Mac press {{kbd:Cmd+Shift+4}} and drag over the area, on Chromebook press {{kbd:Ctrl+Show Windows}} for the whole screen (or {{kbd:Ctrl+Shift+Show Windows}} for a partial). Save the screenshot as {{code:28_practice_email}} in your {{code:Digital_Portfolio}} folder.
    Success criteria:
    • The email has a specific subject line and a proper greeting that uses the recipient's name
    • The body reads in full sentences, with no emoji or text-speak, and it's clear what you want the reader to do
    • At least one file is attached (or a {{code:.zip}} if you're sending several)
    • A screenshot of your sent email is saved as {{code:28_practice_email}} in your {{code:Digital_Portfolio}} folder

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